Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. McMillan is represented by a Detroit law firm specializing in class actions. StubHub recently stopped offering cash refunds for canceled or postponed events. StubHub updated their policy today. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Sorry we couldn't be helpful. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Customers can choose to keep their credits if they like. McMillan has had a StubHub account since 2017. | CT Call 211 | Centers for Disease Control and Prevention. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Required fields are marked *. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Otherwise you will receive a voucher for 120% of your purchase price. His attorneys did not immediately return emails. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. It depends on where they got those tickets. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Our mission to make business better is fueled by readers like you. 8 Feb 2023. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. As if the cancellation of sporting events and concerts wasn't enough. NO MORE REFUNDS. Its no longer giving refunds, just coupons. Unfortunately, not all ticket sellers and venues are making it that easy. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Tel: 601.427.4050 The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. Receive a coupon for 120 percent of your original purchase*. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. "It was no problem canceling flights. February 16, 2021 March 13, 2020 by Brett Goldberg. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Unfortunately you will not be entitled to a refund. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. That customer may need to try and exchange those tickets, or attend the rescheduled date. The fired Google engineer who thought its A.I. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Explain your scenario, and provide any applicable evidence. This may include details from your tickets (so be sure to keep them), or information from the event venue. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. Avoid touching your eyes, nose and mouth with unwashed hands. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Full buyer Terms & Conditions here. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . 5. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. CORONAVIRUS:NY Health Dept. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. 2023 Advance Local Media LLC. Customerscomplained to the press andfiled lawsuits. Cookie Settings/Do Not Sell My Personal Information. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Please enter valid email address to continue. Set your price or use our recommended price and tap List tickets. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Get browser notifications for breaking news, live events, and exclusive reporting. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. Suite 101 Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Re: StubHub Notice of Dispute Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Lindsay is the author of this solution article. StubHub is offering the retroactive refunds now because the live events industry is opening back up. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Viagogo, a tickets marketplace, bought StubHub in February 2020. You can also follow WPXI on Facebook and Twitter. Coupons can be applied to one or multiple StubHub. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". You don't throw him out of the restaurant," Rossman said. The credits are valid through the end of 2022. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Your donation today powers the independent journalism that you rely on. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. EIN: 41-0953924. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. They're trying to claw that back. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. StubHub suspended that policy in March 2020, following the mass . But these are unprecedented times.. Kimmel says its not as hard as you might think. A StubHub official said Wednesday the company doesn't discuss active litigation. It had already been disbursed to the sellers. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. Its just missing with no explanation. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Some have received refunds, StubHub said, "in jurisdictions where they are required. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. The firm does it on contingency, so you dont pay a fee. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. They were really good. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Paul Sawers / VentureBeat . | NY Call 1-(888)-364-3065 |NYC Health Dept. pic.twitter.com/onFRrGVh6S. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Unless you want a refund). SBNation.com. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. StubHubs return policy is called the FanProtect Guarantee. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. Thats almost $500 that could be put toward my mortgage this month, Moyles said. YouTubes privacy policy is available here and YouTubes terms of service is available here. We'll email you when an event is canceled. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Customers complained to the press and filed lawsuits. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. He also eventually received his payment on the night of April 3. ICE Limitations. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? All rights reserved. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Prefer a cash refund instead? 2875 Michelle Dr., Ste. Yes Request to speak to a Vivid Seats agent. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. But, unfortunately, most are canceled for now due to the coronavirus. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Marketplace is a division of MPR's 501 (c)(3). He immediately requested a refund. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. However, UPS and retail fees will not be refunded. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Terms at draftkings.com/sportsbook. How are others in the industry handling this? Read more about event statuses. Read more about our event cancelation policy. It was no problem canceling New York City hotels. Prefer a cash refund instead? "You can apply this coupon to one or multiple StubHub orders in the. No. Its been well-reported in the media[2] and is the subject of a class-action lawsuit.

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