I just purchased tickets for 352.00 for the Cornhuskers Purdue game. These cookies track visitors across websites and collect information to provide customized ads. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Then over night, we lost our jobs and the shows were all cancelled. I have been trying to reach y'all about a refund. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. But by the end of March, refunds were suddenly gone. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. The potential loss of revenue facing Live. if you have any questions please feel free to contact me. You will enter your community username and new password and done! (Not to be confused with a free alcohol section which would have been great). Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Didn't find out until day before event. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. I don't know how your company seems to think that 120% is of equal value or better. them this was wrong and deceitful and did not get off the phone until they refunded my money. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Wrong seats. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. We will process the refund to your original payment method within 5 days. Horrible company. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! also the card I used to buy them I no longer have. I got real sick and cannot go to the concert I need to possibly get reimbursed please. LAST time I purchase tickets through StubHub. Are you kidding me really!? If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Will I be able to get a refund . If she reschedules your tickets are good for the new date and you can attend or sell your tickets. StubHub Refund Ticket by Phone. I purchased tickets at the very last minute and got amazing seats. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Even talked to their top customer service expert who was an absolutely useless subhuman monster. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. $868.64 is a lot of money especially now to just throw away. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. This cookie is used for the website live chat box to function properly. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. They could not refund me nor give me the seats I wanted. "I finally got a supervisor on the line and he said 'No. I would not take a.) 4. Other sellers may take a case-by-case policy. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. He was waiting for someone else to send them to him. Thank you f***ers! Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. We were not the only ones. Terrible service as solution they've suggested me to sell them again, so fraud other people! News Corp is a global, diversified media and information services company focused on creating and distributing . You can get a refund from StubHub by calling their customer service line. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. This site is horrible. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. They charged my account even after I transaction. "The return of live events, the input of customers, partners, and regulators, and the . I want a full refund as we lost jobs and need that money. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Not only did it ruin our night, but it also cost us a lot of money for nothing! At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. 2. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Don't take NO for an answer! Also disputing a charge that you made is fraud. My husband and I had tickets for Food city 500 on Sunday April 5,2020. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. Wow. FRACK! In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. We were going just to see one of them. Stub hub is a 3rd party seller. Terrible Service! UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. The tickets are wrong ones worth $148 each!! StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? StubHub has already been targeted by a $5 million lawsuit over the change. The parking pass was sent to me with in 5 mins. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? follow the steps below. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. We were able to register one wristband, but not the other. "We were only allowed 120 percent credit toward future concerts, not refunds. Required fields are marked *. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Crooks. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. If there is any changes to that, all affected buyers will be notified via email. I purchased tickets on their mobile app for a college basketball game. I should be given a refund! Thank you StubHub. Most of us didn't leave yet! This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Last Updated on September 16, 2021 by Dave Clark. My girlfriend's 30th bday gift is being ripped off! I notified a chat type person immediately to tell her I made a mistake. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. When I received the tickets it is stamped on them in large lettersStudent ID required! However, StubHub is not responsible for partial performances, line-up, time, or venue changes. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina However, StubHub offers a refund. "These consumers made a deal with StubHub," he said. At the event, tickets were discovered to be invalid. 2023 The Hollywood Reporter, LLC. Terrible Service! On Feb. 26, StubHub's general counsel was hailing the company's . If my ticket was valid I WOULD HAVE USED IT. Where Can You Use Your Macys Credit Card? I was not able to enter the concert . StubHub will contact you as soon as possible. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Current Ticket Policies: Subject to Change*. Hope someone from Spain make a demand withe the corresponding authorities. He did not do that. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. It also noted that its ability to open discussions with Viagogo has been a part of the decision. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I will be filing a formal complaint and will NEVER use stubhub again. I emailed them screen shots proving there was no such disclosure. They told me their tech would review it. Stub Hub stole from me. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Too late to purchase decent seats. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. IndustryLegalTop Story Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. What is your rescheduled or postponed event policy? I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. When you mess up, that's your problem not stubhubs and not the original sellers. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I called the credit card company and the charges on the card had not even hit yet. Now you gave them no time to sell again. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? i have attached the information from the venue. I called ticket master and all the floor seats were sold out!! Im sensing a nice class action lawsuit coming your way. Til' they get their procedures in the correct order, I'll never return as a buyer. I have been attempting to contact you several times regarding ticket order #553613638. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Your service is terrible and not worth the fee. They said outta luck. I will be putting a hold on my credit card for the tickets and they can fight me. Never again will I use StubHub! THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. StubHub itself admitted no wrongdoing in the settlement. Under normal circumstances, these processes are manageable. I purchased two tickets listed on site. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Shame On You. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Never use stubhub again. I selected a particular date for a Broadway show. Select Sell tickets from the three dots. After placing me on hold they said, the tech reviewed it and it did show on the website. Also, awfully bold of them to assume I would want to purchase through them again. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. These cookies will be stored in your browser only with your consent. Stubhub did refund, but plans are ruined last minute. if you have any questions please feel free to contact me. A total ripoff! Concert was postponed to October and was just canceled. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Overcharged. Major League baseball canceled the game and StubHub changed its policy. Paid over $550 for two Hangout festival tickets. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. I WILL NEVER USE THIS SERVICE AGAIN. Certainly they can see that my ticket barcode was not scanned somehow. I'm sorry but how is it their fault you messed up or your plans changed? Following backlash from customers, the ticketing company responded in a statement this week. The cookies is used to store the user consent for the cookies in the category "Necessary". Open the SeatGeek app. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Too many other competitors out there doing it differently. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. I am traveling today from Mexico to Madridfor what? The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. You still ended up with my money, and I never received any value for that.

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