Received Refund in full for cancelled concert. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. The revised version of this Agreement is automatically effective after it is initially posted on the Site. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. When listing seated tickets, all tickets in the same listing must be consecutive seats. 2.15 viagogo Guarantee. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Travis Scott performs on stage during Wireless festival in London last year. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . It's unlikely you'll get the delivery costs or booking fees back, though. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Carnaval Barranquilla Tickets. One Direction Tour 2023. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. 3.4 Indemnity. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. What We Do. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. As well as charged me double the amount. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. The refund will be received from the Event Organizer within 30 days. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. 2.17 Season Cards. Refunds, therefore, aren't applicable. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. If the event organiser is offering vouchers or tickets . Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Be the first to hear about special offers. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. At no time do We provide the Buyer's payment information to the Seller. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. I have sent multiple proof to them that the event is indeed canceled. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. The money belongs with you. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Send us your story with as much detail as possible to fill out our investigation. Sellers should use our automated online confirmation process. If tickets are not consecutive, then the Seller must create a separate listing. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. The Weeknd Concert Tickets. They did not admit to law breaching and refused to provide a refund. In the case of refunds, we appreciate our customers' patience while we process their request.'. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. By using our Site, You agree to accept this Agreement. Dial +1 (866) 788-2482. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Top Class Actions is a legal news source Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Editor, Marcus Herbert. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 6.9 Change or Suspension of Site. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. . 6.1 No Warranty. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Eric Clapton Concert Tickets. Our guarantee does not affect Your statutory consumer rights under UK law. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 2.1 Requirements. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. expected to be mailed out. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Sent info several times and they made every excuse under the sun. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 'It's clear as night and day the 2020 event is cancelled.'. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. I'm at the point that a class action . Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. The organiser will tell you how to get a refund. 6.7 Third Party Information. Please add me to the list. 3. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. If You do not qualify, do not use the Services. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. . ', Beware of this fake Disney+ phishing email. Faye has now been refunded by her bank after making a chargeback claim. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. You will receive an email notification from Viagogo explaining the same. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We do not control the information provided by other users which is made available through the Site. Let us know in the comments! 'Such tickets will become void and the ticket holder refused entry to the theatre. 4.2 Stolen Property. By clicking a link you are consenting to this. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. viagogo is a global online marketplace for live sport, music and entertainment tickets. I have been researching this company and very bad negative reviews, and practices. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. The 1975 Tour 2023. A Which? These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Why do my tickets have someone elses name on them? A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Including any such items constitutes a material breach of these terms and conditions. Chris Brown Tickets. Which? Can I buy tickets that are personalised with someone else's name on them? 2. Taylor Swift Tickets. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Can I pick up my tickets instead of having them shipped? Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 6.6 No Agency. Not only no refund. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. 1. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. viagogo AG is registered in Switzerland, Company No. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. It will stay valid for the new date. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. The Weeknd Tour 2023. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Note that Your payment may be withheld if you violate this clause. Taylor Swift Tickets. You must contact the 21 December 2016 at 10:00PM in Theatre, concert & events tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Why is the price printed on the ticket different to what I paid? Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Even after I provide my bank statement to them and their . 3.Click Dispute a Transaction. 2.3 Username and Password. To open a dispute: 1.Log in to your PayPal account. This company is a total scam. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. 5.3 Disclosure of Information. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. and that I would only receive a refund if the concert was cancelled etc. My partner has a job where he is required to go away at the last minute. Shows from the North American leg were also postponed until 2022 for the same reason. I have no ideal why a law suit has not come up sooner. Ticket-holders to postponed events will be able . viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. This does not prevent us from varying these terms without reference to them. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Far too many 3rd parties in there. They keep finding excuses as to why it has not been processed. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. You also warrant that you own the tickets. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. They gave me complete nose bleed seats. 2.10 Collecting Payment. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Viagogo will never pay you after you sold your tickets and you can never get back your money. contends that Viagogos action is in direct violation of the companys stated policy. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. . 5.4 Making Adjustments. Paid 250 Euro VS the real cost of 100 euro. Mtley Cre Concert Tickets. This is so frustrating its been 2 years !!! I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. If your event has been postponed, you do not need to return your ticket. says firm changed policy to deny refunds if tickets can be used in 2021. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. 1.2 Ticketing Exchange. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 5.2 Violations, Termination and Suspension. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. They did not send me my ticket information until the day before the concert. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. has found. By Rhona Shennan 23rd Jul 2020, 3:38pm Ha*Ash Concert Tickets. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort.

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